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Urban Freight Distribution: How a TMS Helps You Operate in Low Emission Zones (LEZs)

Raquel Pérez — Wed, 08 Jul 2026 06:46:56 +0000

Urban Freight Distribution (UFD) is becoming increasingly complex. Alongside the growth of e-commerce, rising customer expectations for faster deliveries and increasing traffic congestion in cities, transport companies now face an additional regulatory challenge: access restrictions imposed by Low Emission Zones (LEZs).

Today, planning an urban delivery route is no longer simply about deciding which vehicle should complete each delivery or choosing the shortest route. Traffic managers must answer critical questions in real time:

Which streets have restricted access today?
Which vehicles in the fleet meet the required environmental standards?
What are the permitted loading and unloading time windows in each municipality?

In this context, technology has become an essential ally. A Transportation Management System (TMS) enables companies to manage urban freight distribution more efficiently without increasing the workload of the transport planning team.

Why Is Urban Freight Distribution Becoming More Complex?

Cities have changed, and so has last-mile logistics. Customers expect faster deliveries, retailers operate with lower inventory levels, and transport companies are required to complete more deliveries in less time while maintaining high service standards.

In addition to everyday urban congestion, five key factors are making urban freight distribution increasingly challenging:

Traffic congestion: Higher levels of congestion, particularly in city centres.
Environmental access restrictions: Vehicle access limitations based on Euro emission standards and environmental labels.
Loading and unloading constraints: Fewer dedicated loading areas and tighter delivery windows.
Strict delivery time slots: Customer requirements that often conflict with municipal regulations.
Sustainability targets: Corporate commitments to reduce carbon emissions and environmental impact.

Where route planning once focused mainly on finding the shortest journey, today's operations require planners to consider all these variables before confirming a delivery schedule.

How Low Emission Zones (LEZs) Affect Urban Freight Distribution

Low Emission Zones are part of many cities' environmental strategies to improve air quality. However, because there is no single regulatory framework, each municipality can define its own access rules.

As a result, transport companies operating across different metropolitan areas often face a fragmented regulatory landscape:

Different environmental requirements: A vehicle authorised in one city may be restricted in a neighbouring municipality.
Municipality-specific delivery windows: Loading and unloading schedules vary depending on the city and vehicle type.
Special permits and exemptions: Certain services or vehicles may require specific authorisations.
Temporary pollution protocols: Emergency measures can suddenly restrict access for certain vehicle categories.

For transport planners, this fundamentally changes urban logistics. Route planning is no longer based solely on the distance between two points but also on dynamic regulatory requirements that directly affect daily operations.

The Main Challenges of Planning Urban Logistics Without Technology

The complexity of urban freight distribution often becomes evident when an issue arises during deliveries. Consider these common scenarios:

Scenario 1: A supermarket located in the city centre only accepts deliveries between 7:00 a.m. and 9:00 a.m.

Scenario 2: A restaurant in a historic district needs supplies before opening, but access is restricted to vehicles weighing more than 3.5 tonnes.

Scenario 3: A driver must deliver to three different municipalities on the same morning, each operating under different LEZ regulations.

Planning these routes manually—or using traditional tools such as spreadsheets—can lead to significant inefficiencies, including last-minute vehicle changes, fines for unauthorised access, delayed deliveries and increased operating costs. The problem doesn't start when the driver reaches the city. It begins much earlier, when routes are planned without centralised, up-to-date information.

How a Transportation Management System Optimises Urban Freight Distribution in LEZs

A advanced Transportation Management System (TMS) integrates operational and regulatory constraints directly into the route optimisation process, ensuring routes are feasible before vehicles leave the depot.

Automated Multi-Constraint Planning

A TMS doesn't simply combine order volumes with driver availability. It simultaneously considers environmental vehicle classifications, customer delivery windows and LEZ restrictions to generate an efficient and compliant transport plan.

Intelligent Fleet Assignment

The system automatically determines which vehicle is best suited for each delivery. For example, electric vans or low-emission vehicles can be assigned to protected city centres, while heavy goods vehicles are allocated to peripheral routes or consolidation hubs.

Dynamic Route Optimisation

In urban logistics, the shortest route is not always the best one. A specialised TMS calculates routes that avoid restricted streets, make the most of lower traffic periods and ensure agreed delivery times are met.

Responding Quickly to Unexpected Events

If a city activates emergency pollution measures or an unexpected road closure occurs, the platform centralises all relevant information and allows planners to re-optimise routes in real time, minimising operational disruption and additional costs.

The Importance of a Strong Digital Foundation

Route optimisation is only effective when supported by reliable data. Poorly geocoded addresses or outdated fleet information significantly reduce the value of any technology.

In addition, effective planning depends on seamless data exchange between the different systems involved in transport operations, such as ERP platforms, Warehouse Management Systems (WMS) and tracking solutions. These integrations ensure planners always work with accurate, up-to-date information and make better operational decisions. In our article "What Is an API in Logistics and Why Is It Essential for Connecting Your TMS?" we explain how APIs automate data exchange and improve the efficiency of the entire transport operation.

Benefits of Digitising Urban Freight Distribution

Automating urban freight distribution through a specialised technology solution has a direct impact on both operational performance and sustainability goals.

Reduced mileage: More efficient routes and fewer repeat deliveries.
Fewer penalties: Avoiding fines for unauthorised access to Low Emission Zones.
Better fleet utilisation: More deliveries per route through smarter planning.
Improved OTIF performance: Higher on-time delivery rates and greater customer satisfaction.
Enhanced sustainability: Lower fuel consumption and reduced greenhouse gas emissions.

Conclusion

Urban freight distribution will continue to evolve as cities introduce stricter environmental regulations. Low Emission Zones are no longer the exception—they are becoming the standard.

In this new operating environment, having a Transportation Management System capable of incorporating LEZ restrictions into daily route planning is no longer an optional competitive advantage. It has become an essential capability for maintaining operational efficiency and ensuring transport operations remain compliant with an increasingly complex regulatory landscape.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Multimedia Technical Engineer. Working 11 years in the Audiovisual and Communication Department of a multinational company. Responsible for the Marketing and Communication Department in several companies in the technology sector.

Designing digital strategies. Innovating and adding value to communication.

Real-Time GPS in logistics: 5 reasons why End-to-End traceability makes the difference

Raquel Pérez — Mon, 19 Jan 2026 12:22:48 +0000

Real-time GPS in logistics has become a core capability for transportation companies that need to understand what is happening on their routes while they are being executed—not when it is already too late to respond. More than a matter of technology, it is about turning every mile driven into actionable information that supports operational decisions as they happen.

When operations stop being a black box and start producing real-time data, transportation becomes more predictable and far less dependent on phone calls, assumptions, or guesswork. This is the foundation of end-to-end traceability and the reason why real-time GPS fits naturally into a TMS focused on the day-to-day management of routes.

Below are five reasons why this capability delivers real, tangible value to logistics operations.

1. Continuous visibility during route execution

One of the main advantages of real-time GPS in logistics is the ability to know where vehicles are while they are on the road, with constant updates and without relying on calls or messages from drivers.

This visibility allows dispatch and traffic teams to work with an accurate view of the operation:

Knowing where each vehicle is at any given moment
Identifying which route it is executing
Understanding how it is progressing compared to the original plan

Operations move away from estimates and are instead managed using real data. This reduces uncertainty, avoids decisions based on incomplete information, and improves control over daily execution.

2. Logistics traceability beyond a dot on the map

Traceability in transportation is not just about locating a truck. It requires a complete view of the journey and everything that happens while the route is being executed.

Real-time GPS makes it possible to:

Track the actual progress of each route
Detect deviations early
Analyze routes once they are completed

This information is especially valuable for identifying patterns, comparing planned routes with executed ones, and detecting recurring friction points. Traceability stops being a passive record and becomes a tool for continuous improvement.

3. Better decision-making for dispatch teams

Real-time vehicle tracking has a direct impact on the daily work of dispatch and planning teams. Having up-to-date information allows decisions to be made with context and room to act.

Some of the clearest benefits include:

Anticipating issues before they escalate
Reorganizing routes when necessary
Prioritizing critical deliveries
Reducing reliance on constant calls to drivers

Decisions are made while the operation is still in progress—not after the issue has already affected the entire route. This improves team efficiency and reduces operational strain.

4. Fewer incidents and clearer communication

When there is no visibility into route execution, any deviation creates operational friction: phone calls, emails, unclear explanations, and wasted time—both internally and externally.

Real-time GPS in logistics helps teams:

Communicate more accurately
Adjust expectations when delays occur
Reduce complaints
Improve coordination with customers and partners

Communication based on real data increases credibility and minimizes misunderstandings. Teams stop reacting to problems and start managing them with verified information.

5. A strong impact on last-mile operations

In last-mile operations—where there are multiple stops, tight delivery windows, and complex urban environments—end-to-end traceability becomes especially important.

Real-time fleet tracking allows teams to:

Monitor multiple vehicles simultaneously
Detect issues quickly
Adapt operations to traffic changes or access restrictions

In scenarios with limited room for adjustment, having execution-level visibility often makes the difference between an on-time delivery and a disruption that affects the rest of the route.

Practical example: how real-time GPS prevents reactive management

Imagine an urban distribution company running several active routes during the morning.

Without real-time traceability, the dispatch team only becomes aware of a delay when a driver reports it or when a customer complains. At that point, response options are limited and usually involve last-minute adjustments.

With real-time GPS, the system shows that one vehicle is deviating from the planned route and moving more slowly than expected. This insight makes it possible to redistribute deliveries, adjust priorities, or notify stakeholders in advance—before the delay impacts the rest of the operation.

The value is not in knowing what happened, but in acting while there is still room to maneuver.

Conclusion: traceability as the foundation of operational control

Implementing real-time GPS in logistics is not about “putting a dot on a map.” It is a step toward operations that are more controllable and less reactive. Companies that work with full traceability typically experience fewer incidents, clearer communication with customers, and a more realistic understanding of how their routes behave day to day.

Ultimately, real-time information stops being an optional add-on and becomes part of the operational core. Without visibility during execution, it is extremely difficult to manage transportation in a consistent way that reflects what is actually happening on the road.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

What are the differences between primary and secondary transportation in logistics?

Raquel Pérez — Mon, 11 Nov 2024 08:04:49 +0000

For carriers, understanding the differences between primary and secondary transportation in logistics is essential to optimize resources and increase efficiency. Each type of transportation plays a specific role in the supply chain and requires different management approaches and strategies. Below, we define what each consists of, present their key differences and explain how a TMS software can facilitate management.

What is primary transport?

Primary transportation, also known as origin-to-destination transportation, refers to the movement of products from the point of production or central warehouse to regional distribution centers. This type of transportation covers long routes and full load volumes, optimizing resources for less frequent trips.

What is secondary transportation?

Secondary or last-mile transportation includes the journey from regional distribution centers to the final consumer. Unlike conventional transportation, it focuses on fast and efficient deliveries over short distances, especially in urban areas. Workloads tend to be lighter and deliveries are made more frequently.

Key differences between primary and secondary transportation for carriers

As previously discussed, understanding the differences between primary and secondary transportation is essential for shippers seeking to optimize their operations. While both modes of transportation are part of the same supply chain, each has its own characteristics and challenges. Below we look at five key aspects that differentiate primary and secondary transportation and how they impact the planning, execution and technology required at each stage.

Travel distance

For primary transportation, shipments are often long and involve significant distances between the point of origin (e.g., manufacturing plant or central warehouse) and regional distribution centers. These trips are carefully planned to maximize efficiency and minimize long-distance transportation time and costs. In this case, the top priority is to optimize the load and maximize vehicle capacity, because a long trip with less than a full load will result in significant costs to the company.

In contrast, secondary transportation focuses on short trips, often in urban or suburban areas, and covers the “last mile” to the end consumer. Due to the more limited nature of these trips, carriers must be prepared to deal with urban traffic, congested delivery areas and other variables that complicate arrival times and efficiency over short distances. Timeliness and flexibility are crucial during this stage, as customers often demand fast and accurate deliveries.

Type and volume of cargo

In primary transportation, large volumes of goods are often transported in a single trip. Full truckloads (FTL) are commonly used in this type of transportation because maximizing space utilization on each trip reduces unit costs and ensures delivery efficiency. Products are often packed loose or on pallets, and companies can avoid having to frequently reload products until they reach their destination.

On the other hand, secondary transportation is characterized by transporting much smaller volumes of goods. At this stage, less-than-full load (LTL) packages or even single packages are shipped to multiple delivery destinations, requiring a more flexible approach to loading and unloading. Due to the distributed nature of deliveries and the need for multiple stops on the same route, smaller, more versatile vehicles, such as delivery vans and light trucks, are often used.

Frequency of shipment

The transport frequency of primary transport is generally lower due to the large volume of product transported per trip. This is because companies want to consolidate goods to optimize each trip, thus reducing trip frequency and maximizing vehicle capacity. Fewer shipments mean fewer loading points, allowing you to optimize time and logistics resources on long-distance routes.

During secondary transportation, the frequency of transportation is much higher because end-consumer demand determines the continuous movement of product. This could include daily or even multiple deliveries in high-demand areas. Rapid inventory turnover and the need to meet customer demand in very difficult times force carriers to arrange frequent and flexible deliveries, adapting their routes and methods to suit the level of urgency and delivery needs.

Delivery objective

In primary transportation, the main task is to transport large volumes of goods to distribution centers or intermediate warehouses. At this stage, the products will be sorted and prepared for the next stage of delivery. This consolidation process allows companies to efficiently manage large volumes of inventory by separating the initial shipping stages from the specific requirements of the end consumer.

In secondary transport, the objective changes completely: here the priority is on-time and accurate delivery to the end consumer. This means a more utility-oriented approach and customer satisfaction, as deliveries go directly to the consumer. Secondary transportation requires carriers to adapt to each customer's unique circumstances, which may include delivery priorities, time constraints and, in some cases, even customized delivery.

Technology and route management

Technology management is important for both primary and secondary transport, but the tools and approaches vary according to the needs of each mode. For primary transportation, the use of TMS software helps plan long routes, optimize loads and continuously monitor the journey. Route planning can be done in advance, taking into account factors such as cargo weight, fuel consumption and schedule to minimize costs and risks on long trips.

For secondary transport, a logistics operator software is critical because it offers greater flexibility and real-time customization. With TMS software, carriers can optimize routes in urban areas, adapt to changing conditions, such as traffic or access restrictions, and provide real-time tracking to the customer. In addition, this technology enables seamless communication between the utility provider and the end customer, ensuring transparency and reliability in deliveries.

The importance of a TMS software in transportation management

For carriers, having a TMS (transportation management system) is important for both modes of transport. This software allows you to plan and manage routes more efficiently, save costs and increase punctuality. In addition, a TMS allows logistics operators to track shipment status in real time, adjust routes according to traffic or customer demand, and ensure that each delivery meets quality standards.

Conclusion

Comprender las diferencias entre transporte primario y secundario es clave para ayudar a los transportistas a alinear recursos y estrategias en cada etapa de la cadena de suministro. Gracias al soporte del software TMS, los operadores de telecomunicaciones pueden optimizar las operaciones, gestionar mejor el tiempo y los recursos y mejorar la calidad del servicio al cliente final. Esta clara diferenciación y el uso de herramientas avanzadas ayudan a los transportistas a maximizar la eficiencia y el valor de cada entrega.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

What is a Courier and what are its functions?

Raquel Pérez — Fri, 12 Apr 2024 06:44:42 +0000

What is a Courier? Knowing its meaning

A courier is a specialized company that delivers packages, documents, goods, etc. quickly and safely. Its main function is to provide efficient and reliable courier services for both companies and individuals.

Courier functions

Couriers play an important role in supply chains and logistics, providing a variety of utilities beyond transporting packages from one place to another.

The following are some of the key functions it performs:

Package pickup

The first task of a courier is to pick up the goods in the country of origin.

This period is very important for couriers to ensure timely and convenient pickup of your shipments. Couriers often offer flexible pickup options, including a fixed pickup schedule or an on-demand utility, to suit each customer's individual needs.

During transit, the courier can also provide additional utilities, such as proper packaging of the package to ensure safety during transit.

Classification process

Once the package is picked up, it goes through a careful sorting process at the distribution center of the delivery company. In this step the packages are sorted and organized according to their final destination. This allows you to optimize delivery routes and streamline transportation processes.

Sorting processes are usually supported at the distribution centers by a software for parcels that helps automate and optimize routing, inventory management and workflow optimization.

Classification may also include verification of the documentation required for each shipment to ensure that the package complies with regulatory and customs requirements applicable to international shipments.

Transportation and delivery

Shipping and delivery are the most important tasks of couriers. Once packages are picked up and sorted, the process of transporting them to their final destination begins. Couriers use a variety of transportation methods, including ground vehicles, airplanes and urban courier utilities, depending on the urgency and distance of the delivery.

While in transit, couriers work to ensure the security and integrity of their packages by using real-time tracking systems to provide accurate updates on the status and location of each shipment.

In conclusion, the role of a courier is not limited to simply transporting goods but also extends from pickup to final delivery. Efficiency and reliability are essential to meet customer satisfaction and delivery times. The use of parcel software can play an important role in streamlining these processes, allowing you to manage your shipping logistics more effectively and efficiently.

What does it mean that the shipment is in the hands of the Courier for delivery? Understanding the process

When the shipment is in the hands of the courier for delivery, it means that the courier company is solely responsible for the transportation and distribution of the package. This is when a series of processes begin to ensure that the package is delivered safely and on time to the final recipient.

Reception at the distribution center

If the packet is collected from the caller, office or address, it will be taken to the root distribution center. Here, the packet is logged into the system and split into the unique security code used to verify the location of the security process.

Classification and routing

At distribution centers, packages go through a sorting process to determine their final destination. To optimize delivery routes, packages are grouped by recipient location. The use of traffic management system (TMS) technology and software can facilitate this process, enabling efficient routing and delivery planning.

Allocation of resources

After sorting, packages are assigned to the appropriate vehicles for delivery. Depending on the location and urgency of the delivery, delivery companies may use a variety of transportation methods, including trucks, vans, bicycles and drones. When choosing a vehicle, consider factors such as distance, number of packages and time constraints.

Delivery to the recipient

Once the package arrives at its final destination, the courier is responsible for delivering the package to the consignee. This may include delivery to the consignee, delivery to a designated office or pick-up point or other prior arrangements. It is important to ensure customer satisfaction by guaranteeing a safe and secure delivery according to the agreed delivery time.

In short, entrusting a shipment to a courier means that the courier is responsible for the entire logistics process, from product pickup to final delivery to the consignee. This process involves a series of coordinated steps to ensure that packages arrive at their destination efficiently and safely and meet the customer's expectations, and the courier is responsible for the entire logistics process, from product pickup to final delivery to the consignee, and the TMS software comes in. plays a key role in the efficient management of delivery logistics.

How to choose the right Courier utility for your needs?

When selecting the right courier utility for your needs, it is important to consider a number of factors that will ensure satisfactory and efficient delivery. Here are some key points to keep in mind:

Geographical coverage

Make sure that the courier service offers the geographic coverage that suits your needs and that the courier company can deliver to the desired destination, whether it is local, national or international. Also consider whether the courier company offers last mile which are essential to ensure final delivery to a specific location.

Delivery time

Evaluate the delivery times offered by the courier and make sure they meet the requirements. Some couriers offer express services that guarantee fast delivery within hours, while others may have longer delivery times. Choose the utility that best suits your time requirements.

Security and package handling

Consult the security measures adopted by the courier to ensure the integrity of the package during transport and delivery. Ensure that proper handling and packaging procedures are in place for the shipment to protect it from damage or loss.

Costs and fees

Compare the costs and rates of different courier utilities and choose the one that offers good value for money. Consider not only shipping costs, but also additional costs for additional utilities such as shipping insurance, special packaging and after-hours shipping.

Customer service and support

Consider the quality of customer and courier service. It is important to be able to easily contact customer service if you need help or have problems with delivery. Find opinions and reviews from other customers to measure the reputation and satisfaction of the utility.

Technology and monitoring

Know the technologies and tracking tools that couriers offer to track shipments in real time. A good tracking system will provide peace of mind and security during the shipping process, since the location and status of the package will always be known.

Taking these aspects into account will help to choose the right courier utility to meet the needs and ensure the efficient and successful delivery of a shipment.

Conclusion

Couriers play an important role in the distribution chain and can deliver packages and goods quickly and safely. Their efficiency and reliability make them a popular choice for both businesses and individuals who need to deliver quickly and securely. By understanding their functions and processes, we can take full advantage of the utilities they offer to meet your logistics needs.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

What is Crossdocking? Benefits and features

Raquel Pérez — Mon, 11 Mar 2024 07:52:08 +0000

What is crossdocking in logistics?

Crossdocking is a logistics strategy in which products are received at a distribution center or warehouse and then shipped directly to their final destination with minimal handling and storage time.

Crossdocking is particularly useful in situations that require fast and efficient delivery of products, such as last mile routes, where end-to-end delivery to customers is critical to customer satisfaction.

What is crossdocking? Definition

Crossdocking is an efficient reloading process that allows goods to move directly from an inbound vehicle to an outbound vehicle without the need for long-term storage.

The crossdocking process involves receiving, sorting and preparing products for shipment without long-term storage. This is achieved through careful supply chain planning and effective coordination between suppliers, distribution centers and customers. The use of advanced systems such as a TMS Software o Transportation management system or a route optimizer, ensure that products move quickly and efficiently through the supply chain.

How does crossdocking work?

This operation is based on the efficient coordination of activities within a distribution center or warehouse and the accurate planning of transportation activities. The process is explained step by step below:

Reception of the product:

- Products are received by suppliers or manufacturers at distribution centers.
- Products are unloaded from the vehicle and entered into the inventory management system.

Product classification:

- Incoming products are sorted according to final destination and customer requirements.
- Products that can be shipped directly to the final destination and products that must be combined with other products are identified.

Preparation for crossdocking:

- Products are labeled ready for shipment and placed directly in the crossdocking area.
- Los productos que requieren integración se envían al área de preparación para crossdocking indirecto.

Transportation of products:

- With direct cross-docking, products are transported directly from the receiving point to the shipping point, without intermediate storage.
- Indirect crossdocking involves mixing and matching products with other products before transporting them to the shipping area.

Vehicle loading:

- Products ready for shipment are loaded onto vehicles such as trucks or vans.
- Efficient loading systems are used to optimize vehicle space and ensure product safety during transport.

Shipment to final destination:

- Vehicles leave the distribution center and head to their final destination.
- The tracking system is used to monitor delivery progress and ensure timely delivery.

Characteristics of crossdocking

This logistics strategy has several key characteristics that make it efficient and useful for companies.

Reduction of storage times: this operation reduces product storage time in distribution centers or warehouses. It reduces storage costs and reduces the risk of product obsolescence by transporting products quickly to their final location instead of storing them in a warehouse for long periods of time.
Supply chain optimization: optimizes the supply chain by increasing product flow efficiency by eliminating intermediate storage and reducing transit times.
Improved operational efficiency: cross docks streamline logistics operations by reducing product handling and storage requirements.
Minimization of storage costs: helps reduce warehousing-related costs, such as space rental, labor and storage costs, by reducing storage time and space needed to store inventory.
Maximizing customer satisfaction: this operation helps to increase customer satisfaction by speeding up the delivery process and responding more quickly to market demands, thus reducing lead times and increasing product availability.

Benefits of cross-docking in logistics

Crossdocking offers several important benefits for enterprise logistics management:

Efficiency in inventory management: the operation shortens product storage time to ensure fast inventory turnover.
Reduction of operating costs: helps reduce operating costs associated with product warehousing, such as space rental, labor costs and insurance costs.
Improved delivery time: accelerates the product delivery process, providing faster response times to market demand.
Storage space optimization: allow a more efficient use of your warehouse, reducing the need for space.
Flexibility in supply chain management: this operation provides more flexibility in supply chain management, allowing us to respond more quickly to changes in demand or market conditions.

Types of crossdocking

Crossdocking is a versatile logistics strategy that can be adapted to a wide range of supply chain management requirements. This strategy can be implemented in a variety of ways, depending on the specific needs of the company and the characteristics of the products processed. In this section, we will look at the two main types of crossdocking: direct crossdocking and indirect crossdocking.

Direct crossdocking

Direct cross-docking is an efficient method of supply chain management that moves products directly from the point of receipt to the point of exit without storing them in a distribution center or warehouse for an extended period of time. This method reduces product storage and processing times, allowing for faster and more efficient delivery to the end customer.

Indirect crossdocking

Indirect crossdocking is a logistics strategy that sorts, combines and bundles products received at a logistics center or warehouse with other products and then transports them to the delivery area. Unlike direct crossdocking, this method involves additional processing to group products and prepare them for shipment.

Examples of crossdocking

Imagine a beverage distribution company that supplies products to a variety of outlets, including restaurants, bars and supermarkets. The company uses crossdocking to speed up product delivery and meet demand efficiently.

Reception of products: the company receives bulk beverages at its distribution centers from a variety of suppliers. These beverages may include bottled water, soft drinks, beer and spirits. The truck unloads the products directly at the receiving location.
Sorting and preparation for shipment: upon receipt, beverages are sorted by product type and current order. For example, alcoholic beverages are separated from non-alcoholic beverages and orders are grouped by customer and destination. Products are labeled and ready for immediate shipment.
Direct transfer to shipping areas: sorted beverages are transported directly to the delivery area using loading equipment such as forklifts or conveyor belts. The products are loaded onto special trucks following the planned delivery route.
Fast delivery to customers: delivery trucks leave the distribution center and travel to multiple locations for deliveries. Thanks to cross-docking, beverages reach customers quickly, maintain freshness and optimize branch inventory management.

This example shows how a beverage distribution company can use crossdocking to facilitate receiving, sorting and delivering products to customers quickly and efficiently.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

What is Picking and Packing in Logistics? Key differences

Raquel Pérez — Thu, 18 Jan 2024 07:53:56 +0000

What is picking and packing in logistics?

Logistics plays a fundamental role in the efficiency of business operations, and the two key concepts in this field are picking and packing.

Picking and packing are two fundamental processes in supply chain and logistics management, especially in warehouses and distribution centers. These terms refer to specific activities performed to prepare and deliver products to customers.

In this article, we will take an in-depth look at these important features and highlight the key differences between them.

What is Picking in Logistics?

Picking is an important activity in warehouse management and logistics, especially in the order fulfillment process.

This term refers to the task of picking and selecting the right products needed to fulfill customer orders or replenish warehouse stocks. This process is essential to ensure that the right product reaches customers at the right time.

Picking involves the identification, placement and selection of products from storage areas and can be performed in a variety of ways depending on the warehouse structure and operational requirements.

Types of Picking in Logistics

There are several picking methods, each adapted to different needs and situations:

Order Picking: Products are picked based on each customer's order. This method is common in e-commerce and online retail environments.
Batch Picking: several orders are grouped together and picked simultaneously to increase efficiency by reducing travel time to the warehouse.
Zone Picking: the warehouse is divided into several zones and each operator is responsible for picking products from one zone. We pick products from each region to complete the order.
Wave Picking: orders are processed in batches at certain times of the day, allowing you to manage your time and resources efficiently.

Efficiency in the picking process is critical to reducing order errors, reducing lead times and optimizing operational costs in your supply chain. Implementing technologies such as warehouse management systems (WMS) and automatic identification technologies (such as barcodes and RFID) can further improve picking accuracy and speed in logistics environments.

What is Packing in Logistics?

Packing in logistics refers to the process of preparing and packing selected products during the selection process for delivery.

This is a critical activity in the supply chain, as it ensures that products are correctly packaged, labeled and ready to be shipped to the end customer or transferred to another point in the logistics chain.

Types of Packing in Logistics

Some key aspects of the packing process include:

Selection of boxes or containers: selection of the correct type and size of box or container for your product.
Secure packaging: adequately protect products from damage during packing. This may include the use of packaging materials such as bubble wrap, foam and air-filled materials.
Labeling: Shipping labels are attached to the package and contain important information such as the recipient's address, tracking information and any other markings or documents necessary to comply with shipping and customs requirements.
Inclusion of documents: contains important documents such as invoices, shipping instructions or other documents necessary for the successful shipment and delivery of your product.
Final inspection: a final inspection is performed to ensure that all products are in good condition and that the packing is ready for delivery.

The efficiency of the packing process is critical to ensure that products arrive at their destination in good condition and on time.

Proper packing also helps reduce delivery errors and increase customer satisfaction by ensuring that products are received in optimal condition. Companies often use warehouse management systems (WMS) and automatic labeling technologies to optimize and manage their packaging processes.

What is the difference between Picking and Packing?

Picking focuses on selecting the right product, while packing focuses on properly preparing the product for shipment.

Both capabilities are critical to an efficient supply chain and a positive customer experience.

Picking:
- Function: refers to the task of picking and selecting specific products from inventory to fulfill customer orders or replenish stock levels.
- Process: during picking, employees or automated systems identify, place and select products that are part of a purchase order or are necessary to maintain inventory levels.
- Location in the process: occurs before packing. This is the period when the product leaves the warehouse.

Packing:
- Function: includes the preparation and packing of selected products during pick-up for shipment.
- Process: during packing, each product is placed in an appropriate container, properly labeled and prepared for shipment. The objective is to ensure that the products arrive in optimal conditions to the final recipients.
- Process location: occurs after picking. This is the moment when the picked products are converted into orders, packed and ready to be shipped.

Examples of Picking and Packing

In practice, in logistics, the picking and packing process is implemented through specific examples that demonstrate its importance and operation.

We will explore real-world situations where picking and packing combine in a balanced way to ensure efficient supply chains and customer satisfaction.

Picking: Product Selection in a Warehouse

Imagine an e-commerce distribution center. When a customer places an order, the picking process involves an employee going through the warehouse and selecting the specific products included in the order. This can be done in a number of ways, for example, by picking a batch that collects several orders at once to optimize efficiency.

Packing: Final Packing Before Shipment

After selecting the product, the next step is packing. At this point, employees are responsible for carefully packing the product according to the company's packaging specifications.

This includes adequate protection to ensure that the product arrives at its destination in optimal condition. For example, fragile products may require special packaging to prevent damage during transport.

Conclusions: The Importance of Picking and Packing in Modern Logistics

In modern logistics, picking and packing are fundamental elements that play a critical role in operational efficiency and customer satisfaction.

The incorporation of technologies such as the last mile software further improves picking and packing processes. Especially during the picking phase, where products are picked and removed from inventory, the last mile software optimizes route planning and resource allocation to ensure efficient delivery.

In considering the importance of these two activities, some key conclusions can be drawn:

Supply chain optimization:
- Picking and packing contribute significantly to supply chain optimization by increasing inventory management accuracy and reducing lead times.
- The efficiency of these activities ensures good operations from product selection in the warehouse to final delivery to the customer.
Customer satisfaction:
- Picking accuracy increases customer satisfaction and loyalty by ensuring they receive the correct product they ordered.
- Proper packaging ensures that your products arrive in optimal condition, further enhancing the customer experience.
Reduction of errors and costs:
- Implementing efficient picking and packing processes helps reduce order errors, return costs, replacements and customer complaints.
- The optimization of these processes allows for a more efficient use of resources such as staff time and storage space.
Technology and automation:
- Modern logistics benefits greatly from technologies such as warehouse management systems (WMS), automatic identification devices and automation systems in picking and packing.
- The implementation of these technologies improves the accuracy, speed and efficiency of logistics processes.
Adaptation to e-commerce trends:
- As e-commerce grows, picking and packing become increasingly important to fulfill wholesale orders and meet online customers' expectations for fast and accurate delivery.

Efficiency in the picking and packing process is enhanced by the use of advanced technological solutions, including the software for parcels. This type of software plays a crucial role in optimizing the preparation of selected products during picking for subsequent shipment.

In conclusion, picking and packing are critical links in the modern supply chain. Getting it right not only ensures efficient and successful operations, but also plays a key role in the competitiveness of any company in an increasingly demanding and customer-oriented business environment.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

What does Last Mile Vendor Delivered Shipping mean?

Raquel Pérez — Mon, 08 Jan 2024 10:05:20 +0000

In the world of logistics and commerce, the term "last mile supplier-delivered shipment" refers to when a package or product arrives at a supplier, who then has to deliver it from a distribution center to the customer's final destination. This period is when the final delivery stage begins.

Context: what is the last mile?

The last mile routes represents the final phase in the supply chain, where the product is transported from the distribution center or warehouse to the final consumer, whether at home, office or any designated location, being vital in the shipping process delivered to the last mile supplier.

What is a last mile supplier?

Last mile suppliers are organizations that specialize in transporting products from storage locations to end customer locations.

It can be a courier company, a courier utility or an independent transportation company.

The importance of the last mile supplier in modern logistics

Today, with the rise of e-commerce, the last mile supplier plays a crucial role. Their efficiency directly impacts customer experience, satisfaction with the utility and brand loyalty. Undoubtedly, their role in the shipment delivered to the last mile supplier impacts the final customer experience.

How does the shipment process work as delivered to the last mile supplier?

The shipping process delivered to the last mile supplier is a series of key steps in the supply chain. It begins when the product is ready to be shipped from a distribution center or warehouse.

Here we describe some important steps.

1. Reception and preparation at the distribution center

Product reception: products are received from the manufacturer or supplier to a distribution center or warehouse.
Storage and classification: Products are stored and sorted according to type, size and final destination. Ready for packaging and labeling.
Packaging and labeling: each item is securely packaged and labeled with complete information including shipping address, barcode for tracking and other relevant information.

2. Assignment to the last mile provider

Evaluation and allocation: Logistics companies analyze available products, geographical location of customers and delivery criteria. Products are assigned to last mile suppliers based on delivery capacity, availability and location.
Route planning: the most efficient delivery route is determined, taking into account factors such as distance, traffic, number of deliveries and agreed delivery times.
Communications and logistics: complete delivery information, including delivery address, special instructions and convenient times, is shared with last-mile suppliers.

3. Delivery to the final customer

Last-mile supplier pickup: last-mile suppliers pick up products from distribution centers, confirm receipt and verify accuracy of items.
Transportation and delivery: the last mile carrier initiates the delivery and follows the planned route. He uses a suitable vehicle to transport the products to the customer's home.
Tracking and notifications: During the journey, you can use a real-time tracking system to provide customers with updates on the location and status of their shipment.
Delivery and confirmation: Delivery is made to the customer's address. The delivery process is completed once the customer accepts the product and signs the confirmation.

4. Post-delivery

Recording and feedback: completed deliveries are recorded in our logistics system and all customer comments are collected to improve future operations.

This process describes the sequence from initial preparation at the distribution center to final delivery to the customer. Each step requires careful coordination to ensure efficiency and customer satisfaction at the end of the delivery logistics.

How long does it take for the shipment to be delivered to the last mile supplier?

The time it takes for a shipment to be delivered to the last mile supplier and subsequently to the end customer can vary considerably due to a number of factors that influence the speed of delivery.

Factors influencing delivery time:

Distance: the distance between the distribution center and the final destination is important. Long distance deliveries may take longer to arrive.
Urban traffic and logistics: traffic conditions and logistical complexities in urban areas can affect delivery speed.
Order volume: during periods of high demand, such as holidays or special promotions, delays may occur due to increased order volume.
Weather conditions: extreme weather conditions, such as storms or heavy snowfall, can cause shipping problems, resulting in delays in delivery times.
Internal processing: the time required for internal processing at distribution centers and the proper allocation of last-mile suppliers also influence delivery time.

Realistic delivery time expectations

To set realistic expectations, it is crucial to consider these factors. Logistics companies often provide delivery time estimates based on experience and historical patterns. Communicating these estimates to customers helps manage their expectations and prevent dissatisfaction with possible delays.

In general, standard deliveries can take from a few hours to several days, depending on the customer's location, logistical efficiency and other factors mentioned above.

The use of real-time tracking technology can also provide customers with up-to-date information on the location and status of their shipments, contributing to greater transparency and confidence in the delivery process.

Challenges and solutions in last mile supplier-delivered shipments

Challenges:

Variable demand management: unforeseen fluctuations in demand can lead to sudden spikes in the number of deliveries required, putting pressure on available resources.
Route optimization: finding the most efficient route for multiple deliveries can be complex, especially in urban areas with dense traffic and access restrictions.
Customer satisfaction: Timely delivery in good condition is essential for customer satisfaction. Any delay or inconvenience can negatively affect their perception of the brand.

Solutions:

Variable demand management: implementation of predictive systems based on historical data and trend analysis to anticipate changes in demand. This allows for adjustments in the allocation of resources and personnel to meet peak demand.
Route optimization: use of advanced route planning algorithms that consider multiple variables, such as estimated time, real-time traffic, delivery constraints and delivery priorities. This maximizes distribution efficiency.
Customer satisfaction: incorporation of real-time tracking systems and proactive notifications to keep customers informed about the progress of their deliveries. In addition, proactive communication strategies to manage potential delays or problems during delivery.
Technology and automation, including last mile software: the implementation of emerging technologies such as automation in sorting and packaging, drones or autonomous vehicles for deliveries in specific areas. The use of last mile software facilitates the integrated management of the logistics chain, optimizing routes, resource allocation and tracking of deliveries in an efficient way.
Inventory management strategies: use of advanced inventory management tools to predict future demand, optimize stock in distribution centers and reduce lead times between orders and deliveries.
Continuous improvement and feedback: gathering comments and data after each delivery to identify areas for improvement. This allows for constant adjustments to delivery processes and policies to optimize customer satisfaction.

Para garantizar una entrega exitosa y satisfactoria a los clientes, es esencial comprender la importancia de la «última milla» y el papel fundamental que desempeñan los proveedores de la «última milla». El uso de la tecnología, especialmente el software de última milla, se perfila como una herramienta importante para mejorar la eficiencia de la gestión de entregas, la optimización de rutas y la comunicación con el cliente.

Take your logistics to the next level

Discover how Hedyla's platform can help your company

Raquel Pérez

Communications & Marketing Responsible at Hedyla

Designing digital strategies. Innovating and adding value to communication.

How is last mile distribution applied in rural areas?

Meritxell Vázquez — Fri, 17 Mar 2023 08:13:13 +0000

Last mile distribution is known to consist of the entire delivery process to the end consumer, i.e. the routes from a distribution center to the customer's home or business. In many cases, special emphasis is placed on distribution within large cities and other densely populated towns because of the challenges of traffic and delivery by assigned zones.

However, what about last-mile distribution in rural areas? Despite being places with low population density and less traffic, distribution of goods has its own challenges due to the long distances and lack of facilities that urban areas often have. In this case, how does last-mile distribution in rural towns differ from urban areas?

If you want to learn about the challenges of the last mile in rural areas and how it is distributed in such environments, read on.

Partnership with local companies

Nowadays, it is already common to see logistics operators and other companies having partnerships with small businesses and other local companies to use their physical spaces as urban hubs or delivery points. In rural towns, such partnerships are more frequent and essential to optimize the rural last mile.

This is because local businesses located in agricultural areas have a better understanding of distribution areas, such as logistics social services that facilitate the delivery of products to families. Therefore, they have the potential to offer better logistical support, such as temporary storage areas or delivery points for delivery routes that are very extensive or difficult to access.

Use of specialized vehicles

Due to the uneven topography and road conditions, transport vehicles must be adapted to the usual rural road conditions. Sometimes it is even necessary to have an off-road or four-wheel drive vehicle.

However, there are a number of trucking companies and other organizations with a fleet of vehicles adapted for rough terrain. Either having your own fleet of adapted vehicles or relying on the services of another company that offers them are suitable options for adapting last-mile distribution to the rural environment.

Use of community delivery points

One of the most obvious challenges in rural last-mile distribution is its capillarity, where there are long distances between delivery points and they are often difficult to access due to unreliable infrastructure that can cause delays. To this end, as mentioned in the collaboration with local businesses, the key to facilitating deliveries is community delivery points.

Community delivery points have the advantage of centralizing deliveries from more remote destinations where home delivery is not feasible. This brings out the potential of better-connected locations in a rural setting such as stores, post offices and other community gathering spaces to become collection points.

Apply delivery tracking

In modern logistics, more and more customers have the need to know in real time the location and status of their order to ensure that the goods arrive on time at the right address. In a challenging environment for logistics in general and last mile distribution, this demand is doubled.

For this reason, the best allies to achieve real-time tracking in deliveries are GPS systems, tracking tags and other devices to ensure visibility at all times and updating it at each passing checkpoint. In addition, delivery tracking technology is vital to employ route optimization for carriers to make routes more efficient in rural areas.

Conclusion

The challenges of last mile distribution in rural areas seem to be even more challenging than the urban last mile, mainly because of the lack of adaptable infrastructure in villages compared to cities. However, there are a few challenges that have more in common than they seem, such as delivery points and others that cover totally different needs, such as vehicles adapted to irregular topography.

At Hedyla we adapt the route optimization parameters according to the sector and use cases operated by the customer, covering their specific needs and guaranteeing a quality level of service.

Meritxell Vázquez

SEO & Inbound Marketing
Video Game Design and Production graduate currently training in Digital Marketing with a focus on SEO and Inbound Marketing.

Creating articles of value and supporting communication to the technology sector.

hedyla.com

What are the keys to promoting cycling in cities?

Meritxell Vázquez — Mon, 06 Mar 2023 08:32:56 +0000

As the logistics and transportation sector adapts to the latest trends such as the rise of e-commerce, it is encountering challenges that are increasingly difficult to ignore. One of these is traffic congestion and air pollution due to CO₂ emissions, and municipalities are already starting to implement measures in this regard.

One of the most relevant solutions is the use of bicycles for last mile distribution or known as Cyclologistics. Cyclologistics consists of strategies that seek to promote the use of bicycles and other sustainable mobility vehicles to reduce the carbon footprint. However, in order to be successfully applied to cities, certain requirements must be met to facilitate its implementation and use.

If you want to learn more about the keys needed to boost cycling, read on:

Identify areas with high delivery density

It is one of the first steps to be taken before implementing other strategies that promote cycling and involve changes in the city's infrastructure. To do so, it is necessary to have information that can be provided by logistics operators or parcel services.

From residential neighborhoods to commercial districts, any of these areas can fall within the delivery "heat map". This will make it much easier to design efficient delivery routes for sustainable mobility vehicles using a route optimizer.

Installing Urban Hubs

It is undoubtedly one of the most indispensable elements for the promotion of cycling, since, without them, delivery with bicycles and other light vehicles is not possible. This is because most last-mile distribution starts from logistics centers located in industrial parks on the outskirts of large cities. Therefore, without the presence of logistics hubs, heavier vehicles such as vans are needed for deliveries.

But it is not only a matter of installing urban hubs per se, but also of carefully studying the strategic points of the city where an urban hub and its fleet of bicycles would reach their maximum potential. To do this, it is necessary to take into account the volume of deliveries by zones, the traffic on the roads, other streets that are difficult to access for larger vehicles, etc.

Collaboration between public entities and private companies

In recent years, several companies and startups have emerged with very interesting proposals to promote cycling in last mile distribution, such as Washa Logistics. However, in order to carry out their proposals, it is essential to have the collaboration of public entities.

From municipalities to certain institutions focused on urban mobility, close collaborations should be established to give the green light to cycling projects. Particularly, if the initiative requires some changes in public infrastructures, such as more parking places for light vehicles.

Improving cycling infrastructure

It is common for larger cities to have several circulation zones with approximately bike lanes. However, there are cities that lag a bit behind in the number of lanes, so cyclists are obliged, according to Spanish regulations, to ride on the right side of the traffic lanes. This lack of adaptation of roads for cycling can slow down distribution and make the roads more unsafe for delivery drivers.

To do this, it is necessary to identify the areas with the highest bicycle traffic and analyze the best ways to implement the lanes without affecting the circulation of other vehicles. With such improvements, delivery vehicles will circulate on safer and more efficient roads, enhancing cycling.

In addition to more bike lanes, there are also parking spaces for bicycles and other light vehicles. This means that delivery drivers will have more parking spaces at their disposal to deliver orders.

Establishing incentives and public policies

In recent years, authorities are starting to establish low-emission zones and limiting the entry of heavier or polluting vehicles with the aim of reducing carbon dioxide emissions. It is therefore essential that they also establish incentives and public policies to facilitate the promotion of cycling.

Such incentives may include subsidies, economic bonuses or tax reductions that facilitate the transition from the use of fuel vehicles to the acquisition of light vehicles for sustainable mobility. In addition, in order to strengthen the use of bicycles for both delivery and personal use, it is advisable to promote the use of this type of vehicles with road safety education campaigns and programs.

Conclusion

Cycling is becoming a very attractive trend for urban logistics and last mile distribution because of the many advantages it offers: reduced emissions and more efficient delivery routes. However, it needs to form a close collaboration with municipalities and other public entities to, if necessary, adapt public roads and facilitate as much as possible the delivery with sustainable mobility vehicles.

At Hedyla we work with customers with use cases focused on parcel and delivery to focus delivery routes by zones in order to save time and deliver excellent quality of service.

Meritxell Vázquez

SEO & Inbound Marketing
Video Game Design and Production graduate currently training in Digital Marketing with a focus on SEO and Inbound Marketing.

Creating articles of value and supporting communication to the technology sector.

hedyla.com

How to manage the logistics of an omnichannel industry

Meritxell Vázquez — Fri, 17 Feb 2023 08:59:02 +0000

Omnichannel management strategies are the order of the day, as they offer a more complete shopping experience across channels such as physical stores, online stores, apps, among others. In addition to that, according to the Spanish Confederation of Commerce (CEC), more than 50% of consumers have visited both physical and online channels. Therefore, for the logistics department, an additional layer of complexity is applied so that it can meet its objectives smoothly.

In general, to adapt operations towards omni-channel logistics, the strategy must be customer-centric and linked to other departments such as sales and marketing. But the question is whether omni-channel logistics differs much from other more conventional strategies.

In order to know the ways to manage omnichannel logistics, the following points have to be taken into account:

System digitization

Once an omnichannel strategy is established for the company, it is essential to have a centralized logistics management system to keep all data on inventory, orders and shipments up to date and to receive them in real time. This is known as logistics 4.0.

To do this, it is necessary to look carefully or rely on experts in the field to choose the best solution that connects and keeps all the data updated with the database systems that the company already has. Whether it is an ERP with logistics modules or a more specific solution such as an inventory manager or a WMS, or even, to optimize transport management, a TMS.

Omnichannel order picking

The growing trend of e-commerce and, therefore, omni-channel logistics has marked a turning point in the way orders are prepared. It mainly consists of adapting picking and packing strategies to focus mainly on the preparation of orders to customers without relying on the distribution channel.

For example, boxes have become the packaging of choice for direct shipments and for multi-unit orders, i.e. orders of multiple different items and small quantities. Another important element to consider is the distribution centers or logistics nodes through which orders must be prepared that are closest to the customers, even when reverse logistics must be managed.

Flexibility in shipments

If you decide to apply an omnichannel strategy in both the sale and distribution of orders, you must offer the customer the option of different shipping options. Among these options, the most frequent are the following:

Home delivery: This is undoubtedly the most popular option of all, both on the part of the customer and on the part of the transport services, but the most expensive in terms of fuel and delivery attempts. Your service can range from standard delivery to express delivery.
Pick up at physical store: Conocida como Click & Collect, es una opción más económica en el que la tienda física escogida por el cliente es quien recibe el producto y es el propio cliente quién va a buscarlo. Se reducen los costes de última milla y tiene el potencial de ofrecer una experiencia de compra más satisfactoria.
Convenience points or smart lockers: Similar to physical store pickup, with the difference that third parties outside the store pick up the product and hold it for a period of time until it is picked up. They consist of other stores outside the e-commerce or smart lockers.

The combination of different shipping options aims to offer an omnichannel shopping experience to customers. Apart from that, it has its advantages to leverage both online and offline distribution channels.

Suitable transportation and logistics options

If previously one or two transport companies were used to make deliveries, when implementing an omnichannel strategy, more options of logistics operators are needed to cover the sales channels.

To do this you have to take into account the different ways that direct delivery can be given. It may be that the shipment is made from the distribution center, a store near the customer or opt for a method such as dropshipping and is sent directly from an external supplier.

Monitoring and follow-up

Geolocating shipments and monitoring their current status is essential to ensure that deliveries arrive on time. Particularly when there is an omni-channel strategy and orders are shipped through multiple channels.

This is because omnichannel is customer-centric and the demand demands transparency and knowledge of the status of their shipment 24 hours a day. In addition, tracking provides more agility when it comes to resolving any possible incidents that may arise in the shipment.

Conclusion

As we have seen, effective omni-channel logistics management requires a combination of technology, processes and innovative strategies, just like any other 4.0 logistics strategy. However, it must be kept in mind that all logistics is focused on the customer and meeting their needs.

At Hedyla we adapt the software to any specific use case, providing the necessary tools to both staff and carriers to report and have full control of the transport management.

Meritxell Vázquez

SEO & Inbound Marketing
Video Game Design and Production graduate currently training in Digital Marketing with a focus on SEO and Inbound Marketing.

Creating articles of value and supporting communication to the technology sector.

hedyla.com