In the world of logistics and commerce, the term "last mile supplier-delivered shipment" refers to when a package or product arrives at a supplier, who then has to deliver it from a distribution center to the customer's final destination. This period is when the final delivery stage begins.
Context: what is the last mile?
The last mile routes represents the final phase in the supply chain, where the product is transported from the distribution center or warehouse to the final consumer, whether at home, office or any designated location, being vital in the shipping process delivered to the last mile supplier.
What is a last mile supplier?
Last mile suppliers are organizations that specialize in transporting products from storage locations to end customer locations.
It can be a courier company, a courier utility or an independent transportation company.
The importance of the last mile supplier in modern logistics
Today, with the rise of e-commerce, the last mile supplier plays a crucial role. Their efficiency directly impacts customer experience, satisfaction with the utility and brand loyalty. Undoubtedly, their role in the shipment delivered to the last mile supplier impacts the final customer experience.
How does the shipment process work as delivered to the last mile supplier?
The shipping process delivered to the last mile supplier is a series of key steps in the supply chain. It begins when the product is ready to be shipped from a distribution center or warehouse.
Here we describe some important steps.
1. Reception and preparation at the distribution center
- Product reception: products are received from the manufacturer or supplier to a distribution center or warehouse.
- Storage and classification: Products are stored and sorted according to type, size and final destination. Ready for packaging and labeling.
- Packaging and labeling: each item is securely packaged and labeled with complete information including shipping address, barcode for tracking and other relevant information.
2. Assignment to the last mile provider
- Evaluation and allocation: Logistics companies analyze available products, geographical location of customers and delivery criteria. Products are assigned to last mile suppliers based on delivery capacity, availability and location.
- Route planning: the most efficient delivery route is determined, taking into account factors such as distance, traffic, number of deliveries and agreed delivery times.
- Communications and logistics: complete delivery information, including delivery address, special instructions and convenient times, is shared with last-mile suppliers.
3. Delivery to the final customer
- Last-mile supplier pickup: last-mile suppliers pick up products from distribution centers, confirm receipt and verify accuracy of items.
- Transportation and delivery: the last mile carrier initiates the delivery and follows the planned route. He uses a suitable vehicle to transport the products to the customer's home.
- Tracking and notifications: During the journey, you can use a real-time tracking system to provide customers with updates on the location and status of their shipment.
- Delivery and confirmation: Delivery is made to the customer's address. The delivery process is completed once the customer accepts the product and signs the confirmation.
- Recording and feedback: completed deliveries are recorded in our logistics system and all customer comments are collected to improve future operations.
This process describes the sequence from initial preparation at the distribution center to final delivery to the customer. Each step requires careful coordination to ensure efficiency and customer satisfaction at the end of the delivery logistics.
How long does it take for the shipment to be delivered to the last mile supplier?
The time it takes for a shipment to be delivered to the last mile supplier and subsequently to the end customer can vary considerably due to a number of factors that influence the speed of delivery.
Factors influencing delivery time:
- Distance: the distance between the distribution center and the final destination is important. Long distance deliveries may take longer to arrive.
- Urban traffic and logistics: traffic conditions and logistical complexities in urban areas can affect delivery speed.
- Order volume: during periods of high demand, such as holidays or special promotions, delays may occur due to increased order volume.
- Weather conditions: extreme weather conditions, such as storms or heavy snowfall, can cause shipping problems, resulting in delays in delivery times.
- Internal processing: the time required for internal processing at distribution centers and the proper allocation of last-mile suppliers also influence delivery time.
Realistic delivery time expectations
To set realistic expectations, it is crucial to consider these factors. Logistics companies often provide delivery time estimates based on experience and historical patterns. Communicating these estimates to customers helps manage their expectations and prevent dissatisfaction with possible delays.
In general, standard deliveries can take from a few hours to several days, depending on the customer's location, logistical efficiency and other factors mentioned above.
The use of real-time tracking technology can also provide customers with up-to-date information on the location and status of their shipments, contributing to greater transparency and confidence in the delivery process.
Challenges and solutions in last mile supplier-delivered shipments
Variable demand management: unforeseen fluctuations in demand can lead to sudden spikes in the number of deliveries required, putting pressure on available resources.
Route optimization: finding the most efficient route for multiple deliveries can be complex, especially in urban areas with dense traffic and access restrictions.
- Customer satisfaction: Timely delivery in good condition is essential for customer satisfaction. Any delay or inconvenience can negatively affect their perception of the brand.
Variable demand management: implementation of predictive systems based on historical data and trend analysis to anticipate changes in demand. This allows for adjustments in the allocation of resources and personnel to meet peak demand.
Route optimization: use of advanced route planning algorithms that consider multiple variables, such as estimated time, real-time traffic, delivery constraints and delivery priorities. This maximizes distribution efficiency.
Customer satisfaction: incorporation of real-time tracking systems and proactive notifications to keep customers informed about the progress of their deliveries. In addition, proactive communication strategies to manage potential delays or problems during delivery.
Technology and automation, including last mile software: the implementation of emerging technologies such as automation in sorting and packaging, drones or autonomous vehicles for deliveries in specific areas. The use of last mile software facilitates the integrated management of the logistics chain, optimizing routes, resource allocation and tracking of deliveries in an efficient way.
- Inventory management strategies: use of advanced inventory management tools to predict future demand, optimize stock in distribution centers and reduce lead times between orders and deliveries.
- Continuous improvement and feedback: gathering comments and data after each delivery to identify areas for improvement. This allows for constant adjustments to delivery processes and policies to optimize customer satisfaction.
Para garantizar una entrega exitosa y satisfactoria a los clientes, es esencial comprender la importancia de la «última milla» y el papel fundamental que desempeñan los proveedores de la «última milla». El uso de la tecnología, especialmente el software de última milla, se perfila como una herramienta importante para mejorar la eficiencia de la gestión de entregas, la optimización de rutas y la comunicación con el cliente.
Communications & Marketing Responsible at Hedyla
Multimedia Technical Engineer. Working 11 years in the Audiovisual and Communication Department of a multinational company. Responsible for the Marketing and Communication Department in several companies in the technology sector.
Designing digital strategies. Innovating and adding value to communication.