Case study
Normadat
Normadat is a Madrid-based company in charge of records management and information security. It has more than 30 years of experience in outsourcing document processes linked to business processes.
The Challenge
Normadat tenía interés en la implementación de un software para planificación y seguimiento de pedidos/órdenes y vehículos.
Normadat's objective was to digitize and automate the basic operational processes of route planning, utility tracking and reporting, as well as the creation and scheduling of recurring orders.
Quality of service and sustainability are also key aspects for the company.
The main problems in the operation before implementing the solution were:
Project year: 2023
Modules: Optimization + Tracking
Vehicles: 11 vehicles
Delegations: 1 delegation
Type of distribution: capillar distribution
- Manual, non-automated processes that generate delays and errors. High operating costs due to inefficient processes.
- Inefficiencies in interdepartmental communication causing lack of coordination and delays.
- Use of multiple, non-integrated tools, leading to data inconsistencies and management difficulties.
"After the implementation of Hedyla we have achieved the milestones that we had set at the beginning of the project: significant cost savings in the generation of routes, control of routes and vehicles in real time, transparency with users informed of their shipments/pickups in real time, registration of failed shipments in real time, etc. To highlight Hedyla's technical team with their professionalism and flexibility in the face of changes, improvements so that the tool could be adapted to our operational processes."
Lázaro Fernández
Head of Custody / Transportation / Certified Destruction