Customer communication software
With the customer communication app you will get...
- Visibility and traceability of goods
- Customer loyalty
- Reduction of inquiries and complaints
- Improves reputation and brand image
- Valuable data and feedback
- Increased operating efficiency
- Adaptation to customer preferences
- Competitive advantage
Real-time shipment tracking
The customer can track the status of their shipments in real time, providing updates on the location and progress of the shipment from pickup to final delivery.
Notifications and alerts
With the customer communication app you can send notifications and alerts to the customer about important events related to shipments, such as pickup confirmation, estimated delivery time, route changes or unexpected incidents.
Direct communication
Facilitates two-way communication between the customer and the logistics team, allowing to resolve doubts, answer questions and provide personalized assistance.
Contact information
With the customer communication app you will be able to provide the customer with the information necessary for you to contact customer service or the assigned carrier, which facilitates the communication process and increases the quality of service offered to our customer.
Scheduling of deliveries
It allows the traffic manager to schedule a convenient delivery window, ensuring greater satisfaction and avoiding failed delivery attempts.
Invoice and order history
Through the portal, our customer can view the complete history of their previous orders, as well as retrieve generated proofs of delivery and retrieve digital documents.
Integration with e-commerce systems
For logistics companies working with e-commerce companies, Hedyla's customer communication app can be integrated with e-commerce platforms to automate communication and shipment tracking.
